We have seen Web 3.0 and its predecessor, the social Web 2.0, evolve.
These revolutions to the World Wide Web attracted millions of new
users to the internet.
But in this growth process of the internet no one had an eye on
the fact, that the growing number of people demanded quality in
support and customer relationships - like in the real world.
The growth of the web also had effect on the companies already
existing in cyberspace. But their customers were not offered the
same careful treatment as they were when going into the department
store of the same company. Support was bad and customer relations
were hardly ever kept up in the same quality compared to real life.
Due to the fact that more and more business is transacted over
the internet, bargain deals soon won't be what people are looking
for. Instead, they will demand quality treatment, a reasonable response
time to troubles with products bought online and proper after-sales
support as well as easy to use websites.
WEB 4.0 is the quality offensive started by Deutsche Webdesign
to establish production standards such as improved consumer relations
and customer satisfaction.